Face ID or Touch ID users – getting a new password
If you are usually using Face ID or Touch ID to log in to the app, it’s easy to forget the password. If you are still able to open the app with Face ID or Touch ID, you can create a new password under the Settings in your S-pushTAN-App without any need for the old password:
Open the S-pushTAN-App and go to -> Profile -> Settings -> Change password
Resetting the Sparkassen-App
If you have forgotten your password for the app and can’t use Face ID or Touch ID to log in, you will first have to reset it and then set it up again. Resetting the app is easy. To do so, please follow the step-by-step instructions in the “Sparkassen-App: Forgotten password” guide.
Reset Sparkassen-App
If you have forgotten the password for the Sparkassen-App, you can easily reset the app.
S-pushTAN-App
You will need the S-pushTAN-App to approve this action.
Online banking login details
Resetting the Sparkassen-App will delete all of the app data and settings. To set the app up again, you will need your Sparkasse online banking login details: your username or login ID and online banking PIN.
Before starting the guide and setting up the Sparkassen-App again, you will first have to reset it.
You can easily reset the Sparkassen-App by entering an incorrect password three times.You will then be given the option to reset the app. Click on “Reset Sparkassen-App” and confirm your choice by clicking on “Reset app now”.
The app will then reset itself to its factory settings. This will delete all of the app data and settings. Note: Resetting the app does not involve updating or downloading a new version of the app from the relevant store, but just resetting the existing version.
iOS users will be prompted to restart and Android users shown a button for restarting the app.
Once restarted, please follow these step-by-step instructions to set the app up again:
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.